Handmade goods
How Tomoko's ceramics shop closes overseas sales overnight
Tomoko · Etsy + her own site · solo
The moment
It's 3am in Tomoko's studio outside Kyoto. A buyer in Berlin has a teapot in their cart. They've added it, removed it, added it again. They have one question and they don't want to wait two days for an email reply: "Will this actually survive shipping to Germany?" They tap the chat bubble. They expect a bot. They get something that sounds like Tomoko.
What the agent does
The agent answers in Tomoko's own words because Tomoko trained it on her real shipping policy: "Each piece is double-boxed with kraft padding and a foam cradle. In four years, two pieces have arrived broken and both were replaced free."
Then it does the next useful thing — it offers the shipping calculator. "For Berlin, it's about €34 for tracked shipping with insurance. Want me to check the exact rate for your address?"
The buyer pastes the postal code. The agent quotes the rate and says shipping takes 7–10 business days. The buyer goes back to checkout. The agent stays out of the way.
What happens next
Tomoko opens her laptop with coffee at 8am. There's a sale notification, a lead capture from the chat (in case the buyer has more questions later), and a small note that the agent quoted shipping. She doesn't have to write back. The teapot is already in the queue to be packed.
If you sell handmade goods like Tomoko, the agent answers in your voice across every time zone. Free to start on the site you have.
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